1. Information we collect
When you contact us, request a sample or submit a project inquiry, we may collect your name, company, work email, telephone or messaging details, country, product requirements and any files you choose to upload.
Our website and hosting providers may also record limited technical information such as your IP address, browser type, device type, referring page and pages visited. We do not ask for payment-card details through this website.
2. How we use information
We use submitted information to:
- respond to inquiries and clarify product requirements;
- prepare quotations, samples and production proposals;
- manage business communications and order-related records;
- operate, secure and improve this website; and
- meet applicable legal or regulatory obligations.
We do not sell personal information or use submitted project files for unrelated advertising.
3. Uploaded files and confidential material
Files you upload are used to evaluate your inquiry, such as artwork, packaging references or specification sheets. Please send only material you are authorized to share. If your project requires a non-disclosure agreement, contact us before submitting confidential designs or commercially sensitive information.
4. When information may be shared
Information may be available to authorized BamveraEco personnel and service providers that support website hosting, email, file processing, logistics or business operations. These parties receive information only as needed for the relevant service. We may also disclose information when required by law or when reasonably necessary to protect our rights, systems or users.
5. Retention and security
We retain inquiry and business records only for as long as reasonably necessary for the purposes described above, including follow-up, order administration and legal recordkeeping. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
6. International inquiries
BamveraEco is based in China. If you contact us from another country, your information may be processed in China and in locations where our service providers operate. Data-protection rules in those locations may differ from those in your country.
7. Your choices
You may ask to access, correct or delete information you have submitted, or ask us to stop non-essential follow-up communications. Some records may need to be retained for legitimate business or legal reasons.
8. Third-party links and children
This website may link to third-party services whose privacy practices we do not control. Our website is intended for business users and is not directed to children under 16.
9. Policy updates
We may update this policy as our website or business processes change. The current version and revision date will remain available on this page.
10. Contact us
For privacy questions or requests, email lance@bamveraeco.com or write to Bamveraeco Charcoal Industry Co.,Ltd, No.11 Bailing North Road, Donggang Economic Development Zone, Quzhou City, Zhejiang, China.